Lynn Smith

Lynn Smith is an Executive Coach and Senior Career Consultant with Right Management. She is recognized for the ability to be a strategic thought partner, leadership development, consulting, facilitation, and project management.
Experience Summary

Lynn’s expertise stems from working with and supporting executives in the hospitality industry for over ten years. In her most recent position as Executive Coach and Senior Career Consultant, she is known for her empathetic listening, giving practical advice and motivating others into action. In addition, she is very knowledgeable of career transition resources while tailoring the experience to each individual’s needs. Lynn’s attention to detail ensures that nothing is missed while working with candidates in career transition.

Career History

Prior to joining Right Management, Lynn was a Director of Customer Experience & Innovation with Hilton Hotels Corporation. In this position, she spearheaded all components of Homewood Suites and Hilton Garden Inn brand’s brand conferences, hotel-level training, and weekly communications to 2K readers, delivering and instilling brand’s key philosophies, values, and culture.

• Achieved 100% adoption within 30 days of launch by creating scavenger hunt, sizzle video and ongoing education.

• Led creation and strategy of culture and training, with measured increase of 3 points in Satisfaction and Loyalty tracking, as well as winning 3 Brandon Hall Awards.

• Earned 3 awards: GOLD - Best Learning Program Supporting Change Transformation Business Strategy, GOLD - Best New Hire Onboarding and GOLD - Best Results of Learning Program.

Education & Training

Lynn earned her Bachelor of Arts & Science (BAS), Communication Management, Minor in Marketing, University of Dayton, Dayton, OH. She received additional training in coaching from CoachEDU, Myers Briggs Type Indicator (MBTI), TypeResources, Fundamental Interpersonal Relations Orientation-Behavior (Firo B), Type Resources and Situational Leadership, Hilton, StandOut Debrief Coach, The Marcus Buckingham Company. She is also a member of the Canvas Advisory Board, and volunteer Advisor for Alpha Phi at Ole Miss.

Publications & Presentations

Presenter, Brand Hospitality & Culture, Hilton Hotels Corporation, All Suites Brand Conference, January 2020