October 18, 2020 by Coach Training EDU
Christina Chong, Certified Academic Coach and the Manager of the College Life Coaching Program at Florida International University (FIU) in Miami, shares her experience building out a centralized coaching unit at FIU.
Q: How can an institution benefit from implementing coaching into their student experience?
A: “At FIU now, we have a pretty small coaching team but we’ve made a pretty big impact in that we have tried to spread the coaching philosophy among different student-facing staff members and talk about the importance of the quality of interactions with our students. Our team in itself grew from 1 person to now having a team of 3 coaches in addition to my role as manager. In which we work with students who are struggling academically but lately actually within the last 6 months or so we’ve been having a lot more students self-refer, so they’re not struggling academically, they see the benefit of coaching and they want the opportunity to have free coaching services. Right now we work with about 200 students a semester offering biweekly coaching sessions with undergraduate students.”
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